Every action traces to an identity. Context is scoped, identity is verified, accountability is continuous.
The Identity Layer ensures that every action on the platform traces to a verified identity — whether that's a human user, an individual agent, a team agent, or a service agent. Identity isn't just authentication at the front door; it's a continuous context that follows every action through the entire execution chain. When an agent makes a tool call, the system knows who initiated it, through which channel, with which permissions, and under which governance scope.
The identity system uses a four-level cascade: organization, department, team, and individual. Each level can define its own persona, tone, guardrails, and topic boundaries, which are inherited and refined as context narrows. An organization-level policy might restrict all agents from discussing competitor pricing. A department-level policy might add healthcare-specific compliance requirements. A team-level policy might define specific approval workflows. An individual-level configuration might set personal preferences and access scopes.
For security teams, the Identity Layer provides the "who" in every audit record. For compliance teams, it provides the chain of accountability regulators require. For IT teams, it integrates with existing SSO and IAM systems so identity management leverages your existing infrastructure rather than creating a parallel identity silo. Every identity resolution is logged, creating a complete record of who accessed what, when, and through which identity context.